3CX Phone System - Standard Edition
Unify your communications with 3CX Phone System for Windows – an IP Phone System that completely replaces your proprietary PBX, supports standard SIP soft/hard phones, VoIP services and traditional PSTN phone lines. 3CX Phone System is far less expensive than a traditional PBX and can reduce call costs substantially by using a VoIP service provider. Its web-based administration makes phone system management easy. 3CX Phone System eliminates the phone wiring network and allows users to easily work remotely.
- Complete phone system – Provides call switching, routing & queueing
- Purchase cost dramatically lower than a traditional hardware PBX
- Scalable – Unlimited extensions and phone lines. No proprietary expansion modules needed!
- Hassle free web conferencing with clientless 3CX WebMeeting- using WebRTC technology
- Web based configuration & status indication – Easy phone system management!
- Unified Communications – Receive voice mail via email & see user presence
- Auto-Attendant (e.g. 1 for sales, 2 for support, etc.)
- Reduce long distance and inter office call costs
- No more expensive proprietary system phones – Use standard SIP phones
- Eliminate the phone wiring and make moving offices easier
- Easy call control, presence and extension management
- Click to Dial & Call Pop-up for Microsoft Outlook
- Receive & Make calls via the standard PSTN using VoIP Gateways or cards
- Halve your phone bill by using SIP trunks, VoIP providers or Skype Connect!
- Out of the box configuration for many VoIP Providers, VoIP Gateways, Skype™ and IP Phones
3CX Phone System - Pro Edition
Boost Productivity & Customer Service with 3CX Phone System Pro!
Boost your company’s sales by providing superior customer service, increase staff productivity and reduce call costs with 3CX Phone System Pro! 3CX Phone System Pro adds advanced call center features, Exchange/LDAP integration, Salesforce & Dynamics CRM support, cross office presence and better reporting to the standard edition of 3CX Phone System:
Know Who’s Calling with Microsoft Exchange / LDAP Integration
Integrate 3CX Phone System Pro with your Microsoft Exchange 2013 phone book to instantly see who’s calling you. 3CX Phone System Pro will match an incoming caller ID to a contact in Exchange Server allowing agents to see the customers name rather than a number, saving them time as they don’t need to identify who the customer is and reducing customer frustration as they no longer need to explain who they are. This integration saves businesses a tremendous amount of time since there is only one database to manage and any changes made to a contact on the Exchange side are automatically reflected within the 3CX Phonebook.
Salesforce, Dynamics, SugarCRM & Google CRM Integration
3CX Phone System PRO includes Salesforce, Microsoft Dynamics, Sage ACT!, SugarCRM and Google Contacts support. CRM integration allows for easy one click dialling of customer contacts and automatically resolves incoming calls to a customer record. All calls are logged / journalled in the CRM system to allow for extensive reporting on calls received and made by agents and staff.
Call Center Features
Never miss that all important call by efficiently handling all inbound calls with 3CX Phone System Pro advanced Call Center features:
- Allow your customers to hang up and keep their position in the queue – they are automatically called back when its their turn.
- Monitor the status of queues by seeing how many callers are in the queue.
- Log staff in and out of queues.
- Review the time your staff logged in and out of queues.
- Easily see the number of answered and unanswered calls.
- Review the average and longest waiting time your customers we’re in a queue.
- Wallboard – Display real-time queue and call statistics directly on a monitor.
- Additional queue strategies: Round Robin, Longest Waiting, Least Talk Time, Fewest Answered, Hunt by Threes – Random, Hunt by Threes – Prioritised
- Get instantly notified when callers have been in a queue beyond the set SLA time.
- Meet your customer service requirements by viewing all call events.
- Screen calls by listening in without your employee or customer knowing about it with the Listen In feature.
- Relate important information to your employee whilst they’re in a call with a customer with the Listen In & Whisper feature.
- Assist both your employee and customer by joining a call with the Barge In feature.
Cross-Office Presence to Increase Productivity
3CX Phone System Pro spans its Unified Communications features across offices by allowing users to see the presence of their colleagues in other offices using the 3CXPhone for Windows, Android and iPhone clients. Seeing the presence of colleagues in other offices boosts productivity as employees can communicate amongst themselves more effectively. In a couple of mouse clicks, employees can make a call, start a conference, instant message, leave a voicemail and transfer a call to colleagues in other offices.
3CX Phone System Pro provides more powerful reporting features, giving management access to detailed information to improve staff productivity and customer service. These reports deliver key information on:
- Queue, Agent & Team Statistics
- Call Distribution
- Abandoned Calls
- Answered Calls by Waiting Time
- SLA Statistics
- Callback Statistics