Automate customer communication, outbound campaigns and agent workflows in a single, integrated CRM environment.
IVR, dialler, telephony and AI – all within Dynamics 365.
Free demo • 30 minutes • No obligation
For banks, telecoms and BPO companies
BPM Project is a technology company focused on developing and implementing solutions built on Microsoft Dynamics 365.
We work with organisations in banking, telecommunications, insurance and BPO, building contact centres and customer interaction management systems.
Implementation experience with banks, telecoms and BPO organisations
A complete solution for managing inbound and outbound communication
What is a contact centreFull integration with the Microsoft Dynamics 365 CRM platform
Dynamics 365 integrationIntegration with SIP/VoIP infrastructure and telecoms operators
We understand the challenges contact centres face
Multiple disconnected communication and CRM tools
No automation in day-to-day operations
Time lost switching between systems
Unable to scale without growing the team
We connect the platform to your CRM environment
We configure the voice channels and automation
We set up your outbound and inbound processes
You track results directly in Dynamics 365
Manage calls, campaigns and customer communication in one system – directly within your CRM.
View the platformSolutions used by banks, telecoms and BPO organisations
Our news articles are published in Bulgarian only.
На основание чл. 9, ал. 1, т. 4 от Постановление № 4/11.01.2024 г. на Министерския съвет прекратявам процедура за избор на изпълнител с предмет Доставка, инсталиране, тестване и въвеждане в експлоатация на ДМА.
Read in BulgarianRequest a demo and see the platform at work in a real environment.
We would be glad to discuss your requirements and propose a suitable solution.